Training
Demonstrate to your clients, suppliers, and staff that travel safety and crisis management are top priorities for your organisation.
We offer in-person and virtual training options - or a combination of both - allowing us to reach your teams wherever they are based. All training programs can be tailored to meet your specific operational requirements.
Crisis Management Workshops
& Simulations
Travel Safety Training
Workshop
Interactive half day session specifically tailored to those staff who would be involved in handling a crisis:
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Definition of a crisis
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Pre-crisis planning
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Importance of risk management/risk minimisation
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Case studies and learning
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The good & the bad - crisis handling
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Media issues
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Crisis Management Plan
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Roles & responsibilities
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Desktop Simulation & feedback
The course lasts approximately 3 hours, with 50% of the time spent learning via a full group presentation and 50% working through a desktop simulation in smaller groups.
The workshop can be delivered in person or virtually and we find acts as an excellent team-building exercise in addition to the knowledge gained.
Simulation
This intensive live session is for those companies who have a crisis management plan in place and are looking to put their teams to the test in a safe environment:
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Simulation based on an actual live holiday at the time of delivery
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Incident tailored to your organisation & its holiday programmes
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Use of your own reservations and client data (confidentially)
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Full briefing & script documents for staff members assisting
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Delivery of a live 2 hour simulation (approximate timing)
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Post incident feedback and wash up
This course will take place in your offices and utilise some of your own staff not involved in dealing with the incident to act as family, friends, overseas staff/agents, injured and angry clients. In addition you will have the added pressure of real life press calls from an expert PR consultant to further enhance the situation.
The whole event lasts a minimum of 4 hours, with the majority of the time devoted to dealing with the incident and subsequent discussion and learning points raised post simulation.
Prepare and gather important resources
Identify possible incidents, including how to adapt
Build a resilient team and strong communications culture
Enable instant reaction with a structured response
Make better decisions in the heat of the moment
Minimise reputational damage
Ensure business continuity for normal operations during a crisis
Enable a smooth post-incident recovery
Create increased customer loyalty
Benefits
Travel Safety
Training
Health & safety
This is a half day health & safety workshop
health & safety full
A full day workshop including a practical supplier safety assessment
Get in touch
If you would like to know more about any of the above training packages or would like to discuss a bespoke training solution for your business please get in touch.
Phone
+44 (0) 1244 668 620
